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Frequently Asked Questions
Please read our FAQ before sending us a message.
Holiday Deadlines are as follows: November 23rd: International Orders (Canada & the UK) <br> December 10th: Domestic (U.S.) Orders shipping via USPS First Class Mail<br> December 15th: Domestic (U.S.) Orders shipping via USPS Priority Mail<br> December 19th: Domestic (U.S.) Orders shipping via USPS EXPRESS Mail<br> **If you are expecting an item before Christmas, please email us and let us know so we can do our best to accommodate it.
Orders usually take about 1-3 weeks to complete prior to shipping. If you need your order sooner, just let us know! We would love to help you the best we can! (Some rush orders may incur an additional fee).
Payment is accepted via PayPal. You do not have to have a PayPal account to checkout. You can pay with a credit or debit card as well.
Shipping in the US depends on the item and is usually $5.95 for First Class Shipping and $12.95 for Priority shipping. Shipping is entirely dependent on the total weight of the order. Our hangers ship USPS Priority which takes 2-4 days to arrive. International shipping starts at $22 USD but varies depending on region. Expedited orders may have an additional fee. Please keep holidays and non-shipping days in mind. International Orders may take additional time. Twisted Hangers is not responsible for packages that are unclaimed upon delivery and are returned to sender. If a package is returned to us, you will have to pay the shipping charges to have the package re-delivered.
Due to the fact that each and every item is custom, there will be no refunds unless it is a mistake made by Twisted Hangers. We will do what we can to fix the problem immediately.
Inquire below for a custom and unique order created especially for you!